Public Services: AI & Digital Leadership Programme —— Successfully Concluded on July 23, 2025
This workshop was hosted by the Malaysian Public Service sector and featured ServeAI as the official AI tool for the session. Mr. Gan Chun Yee (Simon), Group CTO of ALGOBiZZ Berhad, was exclusively invited to lead the programme. A total of 25 senior government officers participated, each representing various ministries with an average of over 17 years of public service experience.
Mr. Gan delivered a clear and insightful overview of the logic and architecture behind AI Agents. Real-world case studies were presented to demonstrate how AI Agents can streamline workflows and improve operational efficiency in government departments.
The session drew strong interest and active engagement. Participants experienced the ServeAI setup process and interacted with its features. They were particularly impressed by how the AI Agent could learn from provided government SOPs, policies, and knowledge databases to handle repetitive tasks and respond to common queries consistently.
Participating agencies included:
Prime Minister’s Department, Ministry of Economy, Ministry of Education, Ministry of Youth and Sports, Ministry of Human Resources, Ministry of Health, Ministry of Rural and Regional Development, Ministry of Works, Ministry of Agriculture and Food Security, Ministry of Women, Family and Community Development, Ministry of Transport, Ministry of Tourism, Arts and Culture, Ministry of Home Affairs, Ministry of National Unity, and Ministry of Housing and Local Government.
🔍 ServeAI vs Traditional GPT Tools:
- ServeAI is more than a chatbot—it is a process-aware, continuously learning, and self-optimizing virtual employee.
- Designed as an AI Agent, ServeAI helps government agencies solve talent shortages and optimize manpower, increasing operational efficiency by 5–10 times.
💡 Three Core Advantages of ServeAI:
✅ Process-aware and business-literate AI Agent as your digital assistant
✅ AI engine capable of automation and continuous self-improvement
✅ Strategic entry point for AI transformation in government
We would like to express our sincere appreciation to Dr. Behrang and Ms. Caroline Ang for their outstanding coordination and unwavering support throughout the event.
✔️ To learn more about ServeAI, please click the button below. Our team will reach out to you shortly.
2025年7月23日，《Public Services: AI & Digital Leadership Programme》工作坊圆满举行！
本次专场由马来西亚公共服务单位举办，ServeAI 荣幸至极作为此次工作坊的 AI 工具，以及 ALGOBiZZ 集团的首席技术总监–Mr. Gan Chun Yee (Simon) 更受邀授课。参与工作坊的 25 位政府官员，他们个别来自各大政府部门、并平均拥有超过 17 年任职经验。
课堂上，Mr. Gan 以深入浅出的方式，带领官员们全面认识 AI Agent 的逻辑思维，并通过实际案例，展示 AI Agent 是如何帮助政府部门简化工作流程、提升运营效率。
现场气氛热烈，官员们不仅亲身体验 ServeAI 的设置与操作流程，更对 AI Agent 是如何学习所提供的政府 SOP、政策与知识库内容，进而处理重复性任务与常见问题，大家皆表现出极大兴趣与积极响应。
当天出席的政府单位包括：首相署、经济部、教育部、青年及体育部、人力资源部、卫生部、乡区及区域发展部、工程部、农业与粮食安全部、妇女家庭及社会发展部、交通部、旅游艺术及文化部、内政部、国家团结部、房屋及地方政府部门等。
🔍 ServeAI 不同于传统 GPT 工具：
它是一位真正理解流程、可持续学习、不断优化的 AI 虚拟员工。ServeAI 作为 AI Agent 工具，能帮助政府单位有效解决人才短缺、优化人力配置，让整体营运效率提升 5–10 倍。
💡 ServeAI 工具3️⃣大关键价值：
✅ 熟悉流程、理解业务的 AI Agent 工作伙伴
✅ 实现自动化与持续自我进化的 AI 引擎
✅ 推动政府单位 AI 转型的最优起点
最后，不忘感谢此次活动的主办协方及调人 Dr. Behrang 与 Ms Caroline Ang。
✔️ 欲了解更多关于 ServeAI 的资讯，欢迎点击以下按钮，我们的负责人将尽快联系您。
