Career
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Join us at iBiZZCLOUD and embark on a journey to transform tax compliance in Malaysia and beyond the RCEP. Together, let’s unlock new possibilities, grow together, and empower each of us to reach unprecedented success!
Software Support Executive (iBiZZtax)
Job Type: Full-time
iBiZZtax is a tax technology platform designed to transform the way tax professionals manage tax compliance, reporting and filing. We are looking for a Software Support Executive who has hands-on experience using iBiZZtax Cloud and is passionate about technology, tax and client support.
The successful candidate will play an important role in supporting existing users, assisting clients with system-related queries, and helping users transition from traditional tax workflows to our cloudtax and next generation of AI-powered tax technology.
Key Responsibilities
- Client & Software Support
• Provide first-level support to clients using iBiZZtax and related systems.
• Respond to clients’ queries regarding system functions, workflows and usage.
• Guide clients on the proper use of the system and troubleshoot user-related issues.
• Investigate reported issues and determine whether they are related to user operation, system configuration or system functionality.
• Escalate technical issues to the relevant internal team when necessary.
• Follow up with clients to ensure issues are properly resolved. - iBiZZtax Cloud Experience
• Maintain a strong working knowledge of iBiZZtax Cloud based on actual prior usage of the system.
• Be able to understand clients’ questions from a user’s perspective.
• Demonstrate system functions and workflows to clients.
• Identify common user errors and provide appropriate guidance.
• Continuously deepen knowledge of iBiZZtax Cloud as new functions and enhancements are introduced. - ibizztax.ai & New Technology
• Learn and understand the functions of ibizztax.ai, including its AI Agents, tax workflows and e-filing capabilities.
• Explore and test new features and technologies introduced into the platform.
• Develop an understanding of how AI and automation can improve tax professionals’ workflows.
• Be willing to learn technologies beyond traditional tax software.
• Assist in user acceptance testing and system enhancement projects. - Client Training
• Conduct online or on-site training for clients.
• Demonstrate system functions and explain workflows clearly.
• Assist users in adopting new features and AI-powered functions.
• Prepare and maintain user guides, FAQs and training materials. - Client Feedback & Product Improvement
• Collect and analyse client feedback.
• Identify recurring issues and user difficulties.
• Communicate client requirements and feedback to the product and development teams.
• Assist in identifying opportunities to improve the user experience.
• Participate in testing and validating new system features. - Teamwork & Supervision
• Work closely with supervisors and follow established procedures and instructions.
• Be willing to work under supervision and accept coaching and guidance.
• Follow instructions accurately and complete assigned tasks within the required timeline.
• Be open to feedback and continuously improve work quality.
• Gradually take on greater responsibilities as knowledge and experience develop.
Mandatory Requirements:
Candidates should have:
- Hands-on experience using iBiZZtax Cloud, with a reasonable understanding of its key functions and user workflows.
- A willingness to further improve and deepen their knowledge of iBiZZtax Cloud, including learning new features and enhancements.
- A good understanding of Malaysian tax and accounting processes.
- Good communication and client-handling skills.
- Ability to communicate effectively with clients and colleagues in English, Bahasa Malaysia and Mandarin.
- Strong interest in technology and willingness to explore new technologies, including AI and automation.
- Good problem-solving skills and attention to detail.
- Willingness to work under supervision, follow instructions and accept coaching and guidance.
- A positive attitude towards continuous learning and improvement.
Advantageous Qualifications:
Candidates should have:
- Diploma or Degree in Accounting, Taxation, Finance or a related field.
- Experience in a tax firm, accounting firm or professional services environment
HR & Administrative Assistant
Job Type: Full-time
Job Responsibilities:
- Assist in recruitment, onboarding & staff documentation
- Maintain employee records and HR files
- Handle office administration and daily operations
- Prepare reports, letters, and internal correspondence
- Coordinate meetings, schedules & company activities
- Support management with administrative tasks
Requirements:
- Diploma/Degree in HR, Business Administration or related field
- Fresh graduates are encouraged to apply
- Good communication and interpersonal skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Responsible, organized & able to multitask
- Positive attitude and willingness to learn
Benefits:
- Friendly working environment
- Career growth opportunities
- Training & development provided
- Competitive salary & benefits
- Free Car Parking
- Annual Leave
- EPF/SOCSO/PCB
Accounting Executive (Full Set Accounts)
Job Type: Full-time
Job Responsibilities:
- Handle full set of accounts independently
- Prepare monthly financial reports and bank reconciliations
- Manage accounts payable & receivable
- Ensure timely submission of financial and management reports
- Assist in audit, tax, and statutory compliance matters
- Maintain proper accounting records and documentation
- Liaise with auditors, tax agents, bankers & relevant authorities
Requirements:
- Diploma/Degree in Accounting, Finance, or related field
- Minimum 2 years of working experience in full set accounts
- Knowledge of accounting software and Microsoft Excel
- Strong analytical and problem-solving skills
- Responsible, organized & able to meet deadlines
Benefits:
- Friendly working environment
- Career growth opportunities
- Training & development provided
- Competitive salary & benefits
- Free Car Parking
- Annual Leave
- EPF/SOCSO/PCB
Sales & Marketing Executive
Job Type: Full-time
Job Responsibilities:
- Develop and execute effective sales & marketing strategies to achieve company goals
- Identify and pursue new business opportunities and markets
- Conduct market research to stay updated on industry trends and competitor activities
- Participate in online and offline marketing campaigns and events
- Generate leads, follow up prospects, and close sales opportunities
- Build and maintain strong relationships with clients and business partners
- Present and explain AI solutions in a clear and compelling manner
- Analyze sales and marketing performance to optimize strategies
- Prepare reports, presentations, and business updates for management
- Maintain accurate records, customer databases, and reporting
- Collaborate closely with internal teams to achieve common goals
- Perform additional tasks assigned by management when required
Requirements:
- Bachelor’s Degree in Marketing, Business Administration, or related field
- Fresh graduates are encouraged to apply
- Experience in sales & marketing, preferably in the software industry, is an advantage
- Understanding of sales principles and marketing strategies
- Strong passion for AI technology and digital innovation
- Excellent communication and interpersonal skills
- Ability to explain product value clearly and confidently
- Basic knowledge of digital marketing tools and platforms
- Strong analytical, problem-solving, and organizational skills
- Able to work independently and within a team environment
- Detail-oriented, proactive, and self-motivated
- Able to communicate in English, Mandarin, and Bahasa Malaysia is an added advantage
- Work in Seri Kembangan
Benefits:
- Friendly working environment
- Career growth opportunities
- Training & development provided
- Competitive salary & benefits
- Free Car Parking
- Annual Leave
- EPF/SOCSO/PCB
Digital Marketing Assistant
Job Type: Full-time
Job Responsibilities:
- Develop and execute digital marketing strategies to enhance brand awareness, drive traffic, and generate leads.
- Manage and optimize various digital channels, including social media, email marketing, SEO, SEM, and content marketing.
- Create and curate engaging and relevant content for online platforms to attract and retain target audiences.
- Analyze and interpret data from digital campaigns, providing insights and recommendations for improvement.
- Create visually appealing graphics, videos, and other digital assets.
- Stay updated with industry trends and emerging digital marketing tools and techniques.
- Monitor and manage online reputation and presence, ensuring consistency across all platforms.
Requirements:
- Digital Marketing Basics: Understand the fundamentals of digital marketing, including SEO, SEM, social media, and email marketing.
- Website and Social Media Management: Maintain and update the company’s website, handle social media accounts, create content, and engage with the audience.
- Content Creation: Write and edit content, graphics, videos, social media posts, and email materials.
- Data Analysis: Learn basic data analysis skills to track marketing campaign performance and suggest improvements.
- Market Research: Explore audience needs and industry trends.
- Basic Design Skills: Know how to use image editing tools and learn some design techniques.
- Project Management: Organize and oversee digital marketing projects to ensure they meet their goals.
- Communication: Communicate effectively with team members and partners.
- Software Tools: Be proficient in digital marketing tools like Google Analytics, social media management platforms, and email marketing systems.
Benefits:
- Friendly working environment
- Career growth opportunities
- Training & development provided
- Competitive salary & benefits
- Free Car Parking
- Annual Leave
- EPF/SOCSO/PCB
