ServeAI Has Arrived — Malaysia’s First Virtual Employee for Businesses
全马首发【您的第一个虚拟员工】— ServeAI 震撼登场！
The ServeAI soft launch was successfully held on May 27 and 28, 2025, marking a significant milestone in Malaysia’s journey toward AI-driven business transformation. Organized by iBiZZCLOUD SDN BHD, the two-day event featured dedicated Mandarin and English sessions, offering participants an exclusive first look at ServeAI — a new era of AI-driven business transformation has officially begun. The inaugural Mandarin session was particularly well-received, attracting a majority of iBiZZtax digital tax firm users alongside SME delegates from across Malaysia.
The keynote was delivered by Mr. Gan Chun Yee, Group CTO of iBiZZCLOUD and a pioneering figure in Malaysia’s big data, digital technology, and artificial intelligence sectors. With clarity and depth, he walked the audience through the ServeAI framework — demonstrating how it can be seamlessly applied to real-world business workflows. His session offered a rare blend of technical insight and practical relevance, resonating strongly with attendees.
2025 年 5 月 27 日与 28 日，由 iBiZZCLOUD SDN BHD 主办的 ServeAI 试运营发布会正式举行。两场活动分别以中文及英文进行，为 ServeAI 正式揭开神秘面纱，迎来首次对外亮相。此次发布会聚焦马来西亚企业在 AI 转型浪潮中的关键突破，广受业界关注。首场中文发布会更是吸引大多数的 iBiZZtax 数码税务事务所用户，以及来自全国各地的企业代表热烈响应出席。
主讲嘉宾为 iBiZZCLOUD 集团首席技术官（Group CTO）颜俊毅先生。作为马来西亚大数据与人工智能领域的先驱人物，他以深入浅出的方式，详细解析 ServeAI 的技术架构及其在实际营运中的应用场景，为现场来宾带来一场兼具专业性与实用性的分享。
Meet ServeAI
ServeAI is an AI Agent platform developed by iBiZZCLOUD — Malaysia’s first AI assistant built specifically for business operations. Unlike conventional chatbots, ServeAI is a self-learning virtual assistant designed to understand internal and external workflows, automate complex tasks, and deliver highly accurate, context-aware responses.
It learns directly from your uploaded SOPs, policies, and knowledge base, transforming into a powerful virtual expert within your organization. Whether it’s handling routine customer queries or supporting internal staff, ServeAI boosts operational efficiency by 5 to 10 times — reducing workload while continuously learning and improving.
ServeAI isn’t just a tool. It’s a thinking, evolving partner that understands your business.
什么是 ServeAI
ServeAI 是由 iBiZZCLOUD 全新研发的 AI Agent，也是马来西亚首款专为企业营运设计的智能助手。它并非传统意义上的聊天机器人，而是一个具备自学习能力、能够深度理解企业流程、并主动处理复杂问答的 AI 营运助手。
ServeAI 能够根据企业上传的作业流程（SOP）、内部政策和知识库进行学习，迅速转化为能独立处理问题的虚拟专家。不论是客户的常见咨询，或是员工的日常支援，ServeAI 均能精准应对，有效提升企业 5 至 10 倍的营运效率，大幅节省人力资源并降低作业负担，同时具备持续优化与自我进化的能力。
ServeAI 不只是工具，它是一位真正懂企业、能成长、会思考的智能营运伙伴。
Game-Changer Arrives — ServeAI Debuts to Strong Market Demand
The launch attracted over 60 participants, including tax practices and SMEs, with enthusiastic engagement across both sessions. Most notably, 20 companies subscribed to ServeAI on the spot — underscoring the growing demand for AI-integrated business tools.
What’s Next? Stay Ahead With ServeAI
ServeAI is leading the next wave of AI-driven transformation for Malaysian businesses — especially for tax firms and SMEs.
市场反响热烈，智能办公趋势已成主流
本次试运营发布会共吸引超过 60 家税务事务所及企业代表出席，现场交流热烈，反响积极。其中更有 20 家企业在发布会当天直接订阅 ServeAI 服务，充分展现出市场对智能化办公方案的高度关注与采纳意愿。
下一步，从现在开始
ServeAI 正在重新定义马来西亚税务事务所与企业的运营方式，并已成为推动税务事务所及企业 AI 转型的关键助力。若您错过了本次发布会，那就千万别再错过 iBiZZCLOUD 即将推出的 【ServeAI 线上线下分享会】！
If you missed the soft launch, don’t miss our upcoming ServeAI Workshop, available both online and offline. Fill out the registration form below and let our team notify you firsthand. Together, let’s take the next big step in your AI transformation journey.
立即填写下方报名表，让我们的团队第一时间通知您，共同迈出企业 AI 转型的关键一步！
